LUNA Industries ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Services or when you choose to participate in various activities related to the Services, such as online chat and message boards.
• Financial Data: We utilize third-party payment processors (e.g., Pesapal) to handle payments. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
• Order Information: We collect details about the products you purchase, order history, and payment method.
• Geolocation Information: For field agent sales, we may collect location data at the point of transaction to verify sales territory and for logistics planning. This is collected with your device's permission.
• Derivative Data: Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

• Create and manage your account.
• Fulfill and manage purchases, orders, payments, and other transactions.
• Email you regarding your account or order.
• Send you notifications, including shipping and delivery updates.
• Administer our loyalty and referral programs.
• Monitor and analyze usage and trends to improve your experience with the Services.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Respond to customer service requests.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Pesapal), data analysis, email delivery (ZeptoMail), shipping services (G4S), and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may review or change the information in your account or terminate your account by logging into your account settings and updating your account or contacting us using the contact information provided below.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@luna.co.ke.